General

Mister GC, part of Carbonella BV, assumes that the client, when making an appointment, has taken note of the General Terms and Conditions, and that the client agrees to these General Terms and Conditions.
When making an appointment online, your personal information is always requested. This data, as well as other information entrusted to Mister GC during the treatment, will be treated confidentially. It will never be passed on to third parties without your permission.
Mister GC does not provide erotic or sensual treatment. Clients who nevertheless make sexually suggestive comments or engage in sexual acts and/or behavior will be immediately removed from the practice and will no longer be treated.

Appointments and treatments
Mister GC only treats by appointment.

Any appointment made by telephone, e-mail or online is binding and can only be canceled by e-mail within 48 hours.
Appointments made can be canceled free of charge up to 48 hours prior to the treatment. Appointments that are canceled within 48 hours or if one does not show up for the appointment without cancellation will be charged personally. The level of the rate depends on the Massage treatment and the reimbursement that is stated for this. The amount charged can be regarded as credit and must be withdrawn within 14 days.
Unless there is force majeure, to be determined by Mister GC.
During the first appointment, questions will be asked (anamnesis) about illness, medication use and sports and medical history. The client is responsible for the information, and the correctness thereof, that he/she provides during this conversation and during the treatment. Based on the anamnesis, but also during the treatment, Mister GC can decide not to treat (further) and/or refer the client to a doctor or specialist. See also Contraindications at the bottom of these Terms and Conditions. If you are not sure whether you can have a massage, please check with your doctor first.
Mister GC is not a physiotherapist or doctor and therefore not authorized to diagnose illness or injury or other injuries or disorders. Treatment at Mister GC is not medical and not intended as an alternative to medical treatment. If you are being treated by a doctor or physiotherapist, you must report this prior to the treatment.
If Mister GC is unable to perform the agreed treatment due to illness or other valid circumstances, she will inform the client in good time and a new appointment will be made for the relevant treatment.
Preferably wear comfortable clothing and remove jewelry as much as possible.
Mister GC reserves the right to deny or refuse access to persons at all times, without giving any reason.

Rates and payments
After the treatment, the payment must be made immediately in cash or by bank transfer. bancontact and electronic payment, unless the payment has already been made online.
Any order signifies the customer’s acceptance of our terms and conditions.
Any invoices must be paid within 7 days of the invoice date.
Mister GC reserves the right to change the rates at any time. For agreements made before the rate change, the rate that was valid at the time the appointment was made applies.
If your payment is again not made within the aforementioned term, we are forced to definitively hand over the claim to a collection agency.
You will be held liable for all collection costs and penalty interest resulting therefrom.
All invoices made must be paid within 7 calendar days of the invoice date. Payments made after this term will automatically and without notice of default result in interest equal to 10%, as well as (also automatically and without notice of default) a fixed compensation of 10% on the invoice amount (with a minimum of € 25) as a compensation clause.

Hygiene

Ethics and hygiene are self-evident. The client is expected to appear clean at the appointment. The client, on the other hand, can expect from Mister GC that the practice space and consumables are clean. Towels are washed after each treatment.

Discount and Massage Coupon
Loyalty card Birthday discounts, Stamp cards, Massage vouchers and other promotional vouchers cannot be exchanged for money.

No change will be returned on the Massage Voucher. A voucher will be issued for the remaining amount.
The Massage Voucher is available for any desired amount.
Discounts do not apply when purchasing the Massage Voucher.
Sent Mister GC E-mail vouchers are only valid after full payment. Only original Mister GC receipts will be accepted. Once issued and/or paid Massage Vouchers can no longer be cancelled.

If your voucher is no longer valid but has expired less than 6 months, you can extend your voucher to an e-voucher for a cost of €7.50
A Gift voucher that has expired for more than six months cannot be extended.

Liability

The treatment of Mister GC is result-oriented without guaranteeing that result. Mister GC cannot be held liable for any consequences, side effects and/or after-effects that could possibly be the result of a treatment by Mister GC, unless the client can prove that there is a gross error or intent. In that case, compensation is only eligible for damage against which Mister GC is insured.
Mister GC cannot be held liable for the consequences of incorrect information about an unknown and/or concealed health aspect.
Mister GC cannot be held liable for damage, theft or loss of personal belongings of the client.

Absolute general contraindications (no massage at all should be given)
Heart conditions
Serious Vascular Disorders
Thrombosis
A fever
Infection and infectious disease (flu, pneumonia and strep throat) High blood pressure (with Hot stone massage)
Cancer
Infectious skin disease
Total exhaustion
Severe general pain (no muscle pain)
When using drugs or alcohol
When using medicines such as blood thinners, antibiotics and antidepressants Relative general contraindications (massage may be given, with appropriate pressure and/or technique)
Diabetes
Burnout
Mild vascular disorders
Absolute local contraindications (local massage is not allowed)
bone fracture
Recent surgery
Bruising
muscle tear
Bruising or injury
Recent whiplash
Questionable thickening
Relative local contraindication (a local massage is allowed, but with appropriate pressure and/or technique)
Very hairy skin
Non-contagious skin disease
Varicose veins

privacy statement
Your personal data will be processed by Mister GC, François van Impelaan 17, 9041 Oostakker, for customer management based on the contractual relationship as a result of your massage/treatment and for direct marketing (/to offer you new products or services) based on our legitimate interest in doing business. If you do not want us to process your data for direct marketing purposes, it is sufficient to inform us at contact@mistergc.com. Via that address you can always ask which data we process about you and correct them or have them deleted, or ask them to be transferred. If you do not agree with the way in which we process your data, you can contact the Commission for the protection of privacy (Printing press street 35, 1000 Brussels). A more comprehensive overview of our data processing policy can be found at www.mistergc.com

The general terms and conditions and the information mentioned can be changed by Mister GC at any time

Last version changed 04/01/2021.

Index:

Article 1 – Definitions

Article 2 – Identity of the entrepreneur

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Obligations of the consumer during the reflection period Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 – Obligations of the entrepreneur in the event of withdrawal

Article 10 – The price

Article 11 – Compliance with the agreement and extra guarantee

Article 12 – Delivery and execution

Article 13 – Payment

Article 14 – Complaints procedure

Article 15 – Disputes

Article 16 – Additional provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

1. Additional agreement: an agreement whereby the consumer acquires products in connection with a distance contract and these items are delivered by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;
2. Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who does not act for purposes related to his trade, business, craft or profession;
4. Day: calendar day;
5. Durable data carrier: any tool – including e-mail – that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that future consultation or use during a period that is tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
6. Right of withdrawal: the consumer’s option to cancel the distance contract within the cooling-off period;
7. Entrepreneur: the legal entity as referred to in Article 2 that offers products, (access to) digital content and/or services to consumers at a distance;
8. Distance contract: an agreement concluded between the entrepreneur and the consumer in the context of an organized system for distance selling, whereby exclusive or joint use is made of one or more techniques up to and including the conclusion of the agreement. for remote communication; 9. Model withdrawal form: the European model withdrawal form included in Appendix I of these terms and conditions; Annex I does not have to be made available if the consumer has no right of withdrawal with regard to his order;
9. Technology for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having to meet in the same room at the same time.

Article 2 – Identity of the entrepreneur

Name entrepreneur: Carbonella BV Trading under the name: Mister GC

Business address:

Francois van Impelaan 17

9041 Oostakker, Belgium

Email: contact@mistergc.com

VAT number: 0673.703.008

IBAN: BE 45 3631 6978 4089

Article 3 – Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it is consumer can be stored in a simple way on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.
4. In the event that specific product conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting conditions.

Article 4 – The offer

1. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur. Minor deviations in color as a result of the use of digital images and photos by the entrepreneur are, if reasonable, not at the expense and risk of the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5 – The agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the associated conditions, including payment of the price as referred to in Article 13.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe internet environment. (SSL connection, recognizable by the lock in the bottom status bar of your browser). If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

1. Within legal frameworks, the entrepreneur can inform himself whether the consumer can meet his payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the implementation.
2. At the latest upon delivery of the product to the consumer, the entrepreneur will send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a

durable data carrier:

1. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
2. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
3. the information about guarantees and existing after-sales service; 4. the price including all taxes of the product, service or digital content; to the extent applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract;
4. if the consumer has a right of withdrawal, the model withdrawal form.

Article 6 – Right of withdrawal

1. The consumer can dissolve an agreement with regard to the purchase of a product during a reflection period of 14 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but not oblige him to state his reason(s).
2. The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
3. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with different delivery times.
4. if the delivery of a product consists of several consignments or parts: the day on which the consumer, or a third party designated by him, has received the last consignment or the last part;
5. in the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.
6. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period will expire 12 months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.

If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within 12 months after the commencement date of the original cooling-off period, the cooling-off period will expire 14 days after the day on which the consumer received that information.

Article 6 – Right of withdrawal

1. The consumer can dissolve an agreement with regard to the purchase of a product during a reflection period of 14 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but not oblige him to state his reason(s).
2. The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
3. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with different delivery times.
4. if the delivery of a product consists of several consignments or parts: the day on which the consumer, or a third party designated by him, has received the last consignment or the last part;
5. in the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.
6. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period will expire 12 months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.

If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within 12 months after the commencement date of the original cooling-off period, the cooling-off period will expire 14 days after the day on which the consumer received that information .

Article 9 – Obligations of the entrepreneur in the event of withdrawal 1. If the entrepreneur makes the notification of withdrawal by the consumer possible electronically, he will immediately send a confirmation of receipt after receiving this notification.

2. The entrepreneur reimburses all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier.
3. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Article 10 – The price

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any prices quoted are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

o these are the result of statutory regulations or provisions; or o the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

5. The prices stated in the offer of products or services include VAT.

Article 10 – The price

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any prices quoted are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

o these are the result of statutory regulations or provisions; or o the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

5. The prices stated in the offer of products or services include VAT.

Article 11 – Compliance with the agreement and extra guarantee

1. The entrepreneur guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and/or government regulations.
2. An extra guarantee provided by the entrepreneur, his supplier, producer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to comply with his part of the agreement.
3. An extra guarantee is understood to mean any commitment by the entrepreneur, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what is legally required in the event that he has failed to fulfill his part of the obligations. the agreement.

Article 12 – Delivery and execution

1. The entrepreneur will take the greatest possible care when receiving and executing orders for products.
2. The place of delivery is the address that the consumer has made known to the entrepreneur.
3. With due observance of what is stated in article 4 of these general terms and conditions, the entrepreneur will execute accepted orders expeditiously but at the latest within 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs.
4. The entrepreneur does not take any responsibility for errors made by the consumer while entering the order (on the website), which may cause a delay in delivery or incorrect delivery.
5. After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount that the consumer has paid. 6. Items that are in stock are usually delivered the next working day, barring force majeure. In the unlikely event that this is not the case, the entrepreneur will inform the consumer by e-mail.
6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.
7. The entrepreneur delivers products in Belgium and other EU member states, as well as other countries worldwide.
8. If the entrepreneur cannot fulfill his obligation under the agreement due to force majeure, or due to another extraordinary circumstance, such as fire, strike, natural disaster, etc., then the entrepreneur can postpone his delivery obligation until delivery is possible. The entrepreneur will immediately inform the consumer in the event of an invocation of force majeure. In the event that the circumstance lasts longer than 1 month on top of the specified delivery period, the entrepreneur and the consumer each have the right to dissolve the agreement, without any right to compensation.

Article 13 – Payment

1. Insofar as not stipulated otherwise in the agreement or additional conditions, the amounts owed by the consumer must be paid when placing the order.
2. The consumer has the obligation to immediately report inaccuracies in the payment details provided or stated to the entrepreneur.

Article 14 – Complaints procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 7 days from the date of receipt. If a complaint requires a

foreseeable longer processing time, the entrepreneur will answer within the period of 7 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.

4. The consumer must give the entrepreneur at least 14 days to resolve the complaint in mutual consultation.

Article 15 – Disputes

1. Belgian law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.
2. Disputes arising in connection with this agreement between the entrepreneur and the consumer will first be settled amicably in reasonableness. If that does not provide a solution, the dispute will be submitted to the competent court. Article 16 – Additional provisions
3. Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.
4. The entrepreneur processes the personal data provided by the consumer for the execution of the agreement, in accordance with the General Data Processing Regulation (GDPR). To this end, the entrepreneur has drawn up a privacy statement and published it on its website. The consumer agrees that the data will be stored and processed by the entrepreneur. In addition, the consumer expressly agrees that the entrepreneur may use this data to send targeted marketing campaigns and offers to the email address provided by the consumer. At the request of the consumer, he can view his personal data and his data will be immediately permanently deleted at his request.

Model withdrawal form

(only fill in and return this form if you want to revoke the agreement)

To: Carbonella BV trading under the name Mister GC

Francois van Impelaan 17 9041 Oostakker, Belgium contact@mistergc.com

• I hereby inform you that I have entered into our agreement regarding the sale of the following products: …………………………………[ mention product ] revoke
• Order number…………………………………[ order number ]

• The product was received by me on………………………………………[ date of delivery ]
• Your name (first and last name)…………………………………………….[ name ]

• Your address ……………..……………………….[ zip code, street, city ]

• In case of a different delivery address:……………..[ zip code, street, city ] Date:…………………………