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REQUEST A QUOTE

If you have any questions, feel free to call us
+32(0)9 233 10 86

Note: Your reservation is not confirmed until you have paid for us.

Terms and Condition

INTRODUCTION

These Terms and Conditions (“Terms”) shall apply to any transaction between CARBONELLA BVBA (“CARBONELLA SUITS”, “we”, “us” or “our”) and its customers (“customer”, “you” or “your”), whether made online (“carbonellasuits.be”) or at any CARBONELA SUITS location (“Showroom”). Showrooms and CARBONELLASUITS.be will be referred together as “CARBONELLA SUITS Stores”.

Please note that by creating an account, submitting an order and/or making a purchase at any CARBONELLA SUITS Store, you agree to the Terms of conditions set forth below:

ORDERS

CARBONELLA SUITS reserves the right, in its sole discretion and at any time after receiving your order, to accept, refuse, place on hold or cancel any order you submit to us, including: 1. if your measurements fall outside the range of our available pattern; and 2. the right to limit quantities purchased. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation does not signify CARBONELLA SUITS acceptance of your order or a confirmation of our offer to sell; but simply an acknowledgement that we received your order.

After receiving your order, CARBONELLA SUITS may contact you to request clarification, additional or missing information regarding your order or your account including measurements – even pictures – or customizations. It is your sole responsibility to deliver the additional information to CARBONELLA SUITS in a timely and opportune manner. CARBONELLA SUITS reserves the right, in its sole discretion, to place your order on-hold or even cancel it if the requested information is not received in time or is incomplete. Orders on-hold will be automatically cancelled 15 days after being submitted if there’s missing information, and a credit will be issued according to these Terms.

In the event CARBONELLA SUITS makes a change to or cancels an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was submitted. If your order is cancelled, CARBONELLA SUITS will issue a credit for future use equal to the billed amount, per these Terms.

If you wish to make changes or cancel your order, please contact our Administration by mail only at administratie@carbonellasutis.be, within 1 business day of submitting your order. We cannot guarantee any order changes or cancellations requested by phone, at any time, even during this timeframe. Please ensure to double check your fabric selection, measurements and customizations before submitting. Your order will be confirmed and we cannot guarantee changes after this.

If you cancel your order within the 1 business day period mentioned above, we will refund your original form of payment in the next 14 business days to your original bank account.

PRICING AND PROMOTIONS 

Prices at CARBONELLA SUITS will be displayed in local currency where available and/or legally required. If local currency is not available, Prices will default to Euros. Customers shall be responsible for any currency adjustment, conversion and/or fee charged by their financial institution or payment processor when making a payment. Local currency for CARBONELLASUITS.be will be determined by geo-location and shipping address for your order.

CARBONELLA SUITS reserves the right to change prices for products displayed at/on the CARBONELLA SUITS HQ at any time, and to correct errors that may inadvertently occur, including pricing and promotions, even after you have submitted your order.

Should CARBONELLA SUITS reduce the price on any product within 14 calendar days from the date you submit your order, contact our ADMINISTRATION within that period to request a credit for future use equal to the difference between the price you were charged and the current selling price. Please note that this price adjustment policy can only be claimed once and excludes limited-time price reductions, such as those during special sales, such as Fahtersday, Valentines day..

Promotional codes or coupons may not be combined, unless expressly stated by CARBONELLA SUITS. In the event where more than one promotional code or coupon has been used by a customer when submitting an order, whether intentionally or not, CARBONELLA SUITS, at its sole discretion, reserves the right to: 1) limit the number of the promotional codes or coupons applied to the order; or 2) cancel or modify the order, per these Terms. No promotional codes, including referral program rewards or email list sign-up codes are applicable towards the purchase of clearance items, even if such items were included in the clearance section for a specific timeframe.

All promotions and discounts at CARBONELLA SUITS HQ shall be subject to these Terms as well as the promotion’s own terms and conditions. In case of conflict between these Terms and the promotion’s own terms and conditions, these Terms shall apply.

PRODUCT INFORMATION AND AVAILABILITY

There may be information at any of our CARBONELLA Stores (online or offline) that contains errors, inaccuracies, or omissions that may relate to product descriptions, price, offers, and availability. CARBONELLA SUITS reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the CARBONELLA SUITS stores are inaccurate at any time without prior notice, even after you have submitted your order.

CARBONELLA SUITS has made and will continue to make every effort to display as accurately as possible the information and colors of our products and fabrics available at the CARBONELLA SUITS Stores. CARBONELLA SUITS does not guarantee that the correct product color or texture will be accurately displayed at your device screen.

Given supply and/or fabrication constraints, some of our products may have limited availability for purchase. CARBONELLA SUITS cannot guarantee availability of a specific product and reserves the right to remove any product from the CARBONELLA SUITS Stores or change its availability for purchase at any time, including after you submit an order. In the event CARBONELLA SUITS cannot supply a product or a specific fabric you ordered, at its sole discretion, CARBONELLA SUITS will: 1) contact you to select a different fabric for your garments; or 2) cancel the order and issue a credit for future use equal to your purchase price in full. If the new fabric selected has a different price than the fabric originally selected, CARBONELLA SUITS will issue a credit or charge you the difference accordingly.

CARBONELLA SUITS reserves the right to determine, in its sole discretion, what products will be available at the different CARBONELLA SUITS Stores.

SHIPPING AND DELIVERY

CARBONELLA SUITS may offer free shipping on orders over a certain threshold. CARBONELLA SUITS does not ship outside of Europe.  Gift Cards and other promotional products like Measuring tape are shipped for free, but do not count towards the free shipping threshold.  Only when creating an account, the measuring tape is send for free.

CARBONELLA SUITS will ship your order via a recognized carrier and will notify you once your order has shipped. Delivery requires a signature and Customers shall be responsible of coordinating and accepting delivery from the carrier.

CARBONELLA SUITS will make its best efforts to ship orders all over Europe. There may be restrictions in some part of Europe, so please check your local legal entities whether shipments from Belgium can be received without any problem.

Prices reflected on CARBONELLASUITS.be include any duty/customs charges for orders within the Europe – unless expressly stated otherwise. If you’re asked to pay any customs charges on your order within Europe, please contact our administratie@carbonellasuits.be with the respective proof of payment for our review.

All estimated shipping dates regarding your order provided by CARBONELLA SUITS to you, shall be for reference only and may not be considered a guarantee, compromise or commitment from CARBONELLA SUITS to deliver your order to you on such date. Since the actual delivery of your order can be impacted by events beyond CARBONELLA SUITS control once it has been shipped, CARBONELLA SUITS cannot be held liable for late deliveries.

If you need your garments for a special event or specific date, we encourage you to submit your order with at least 60 days in advance of your event or date.

WEDDINGS AND GROUPS

CARBONELLA SUITS, in its sole discretion, may offer a discount or promotion to wedding parties or groups that meet certain requirements established by CARBONELLA SUITS. In order to qualify for such discount or promotion, all members of the wedding party or group shall meet the criteria and comply with the conditions set forth by CARBONELLA SUITS, including the submission of the orders with the time in advance requested by CARBONELLA SUITS.

CARBONELLA SUITS reserves the right to cancel or rescind any discount or promotion code granted to wedding parties or groups if it determines in its sole discretion that a participating customer has violated these Terms or the conditions for such promotion.

Given the limited availability of seasonal products, CARBONELLA SUITS encourages you to select from our on-going selection of products for your wedding party or group, so there’s enough availability of the fabric if a member of your group needs a remake, per these Terms. Please note that selecting a seasonal product for a group increases the chances of the product or fabric running out of stock if a member of your group needs a remake. In such case, CARBONELLA SUITS will ask the member of your group to select a different fabric, per these Terms and will not remake the rest of the orders.

GIFT CARDS AND CREDITS

Coupons, discounts and any other promotions cannot be applied to the purchase of Gift Cards. However, Gift Cards can be used to pay for items where another coupon code or promotion is applied. Gift Cards can only be spent in Euros.

Gift Cards may qualify for free shipping but they won’t count toward any free shipping threshold. All other shipping policies apply to the shipping of Gift Cards. CARBONELLA SUITS is not responsible for lost or stolen Gift Cards or for use without your permission or for Gift Cards with incorrect information.

Gift Cards are non-refundable and may not be applied to previous orders. Gift Cards cannot be transferred and are non-negotiable, redeemable or bartered for cash, or any other benefit or consideration not authorized by CARBONELLA SUITS (except where required by law).

In the event that CARBONELLA SUITS needs to issue a credit to you, due to a price adjustment, order cancelation or other, CARBONELLA SUITS may issue such credit in the form of Gift Card, in which case all these Terms should apply towards its use, like a regular Gift Card.

ALTERATIONS | OVERVIEW

CARBONELLA SUITS believes that fit is the most important part of a good suit and we want you to receive the best made to measure shopping experience possible. Should any of your garments need alterations, please see your options below.

Make sure to notify us within 10 days from the date you received your order by contacting our ADMINISTRATION or booking an appointment at any of our Showrooms. You will not be able to apply for any alterations once the applicable period has expired. Please make sure to contact our ADMINISTRATION if you have any difficulty submitting your application before the expiration of such period..

ALTERATIONS | EXPANDED

All CARBONELLA SUITS made to measure garments are made to your unique measurements and customizations so they may require adjustments that can be handled by completing alterations.

You can book an appointment at any of our Showrooms once you have received your order. Our Showroom staff will guide you through the process and will take care of any alterations that are required in your order and update your measurement profile on your account once the alterations have been completed.

If you don’t have access to any of our Showrooms, CARBONELLA SUITS offers an alteration credit of up to €50 Euros for orders delivered within the Europe to put towards local tailoring, according to the chart below. The alteration credit per garment may not be combined with one another – this means you won’t be able to apply for extra alteration credit for one garment in detriment of other garment’s alteration credit. We can only accept alterations claims within EUROPE at this time.

Garment Alterations Credit
Suit (2 Piece & 3 Piece) – Complete €50
Blazer & Vests €25
Pants €25
Shirts €25

To apply for the alteration credit reimbursement, follow the guidelines on our Alterations Section:

  • Download and print the Alteration Form found on our Alterations Section and make sure to bring it to your local tailor.
  • Have your tailor fill the Alteration Form and give you a copy of your receipt.
  • Once you have both documents, send the document to our administration.
  • You will also be asked to upload a photographed or scanned copy of your receipt.

Make sure your tailor is confident in being able to solve the fit issues on your garment for you, as you won’t be able to apply for any other claim after your garment has been altered.

If completed correctly, you can expect your credit to appear on your original form of payment in the next 14 business days.

In the event your local tailor is not able to help you with alterations, please contact our Sales Team, noting the adjustments needed and pictures of yourself wearing the garments. Sales Team will make an expert assessment and provide a recommendation on next steps, which may include work completed by our in-house master tailors at one of our Showrooms or a remake, among others.

REMAKES

If a remake is needed, CARBONELLA SUITS will use the same fabric as your original order. However, due to limited availability, some products may be unavailable to be remade, and you may be asked to choose an alternative product or fabric for your remake, per these Terms. If a remake is needed on a product or item that was purchased as a clearance item – even if temporarily included in that collection – and a replacement fabric is needed, you will be asked to choose another fabric from the same clearance collection or pay the price adjustment, according to these Terms.

CARBONELLA SUITS will not remake an item in the following circumstances: 1) when alterations can be completed locally; 2) when the garment has already been altered by a local tailor and/or customer has already applied for alteration credit on that same garment – unless the alteration credit is reimbursed to CARBONELLA SUITS in full; 3) when the remake request is not related to any fit issues with the garment, other than quality or manufacturing issues; 4) when the remake request is based on customization changes or errors/mistakes at the time of placing your order, other than mistakes or errors made by CARBONELA SUITS at the time of producing your garments; and 5) any other circumstance which CARBONELLA SUITS in its sole discretion may deem that a remake is not warranted.

If you have any questions regarding these Terms, please contact the ADMINISTRATION.

RETURNS

Please note that we do not offer refunds, as fabric for each of your made to measure garments is cut based on your measurements and customizations.

If there’s any issue related to the quality or fabrication of your garments, please contact our Administration Team within 10 days after receiving your order for assistance. Alternatively, you can bring the garment to any of our Showrooms or submit the return claim online through your account. Customers can expect to receive a credit for future use within 14 business days after the return has been processed by CARBONELLA SUITS.

CARBONELLA SUITS reserves the right in its sole discretion to deny the issuance of a credit for an item that is believed to be previously worn or damaged. Garments that have already been altered or adjusted in any way, do not qualify to be returned. Any items returned to CARBONELLA SUITS that do not meet the aforementioned requirements will be sent back to the customer without processing and without any further obligation from CARBONELLA SUITS. You must return all items purchased as part of a promotion to receive a full credit and those items not returned will be charged at our posted prices before promotion.

  • Once you have applied for a return, CARBONELLA SUITS will send you confirmation by mail.
  • After receiving the items back, CARBONELLA SUITS will process your return and issue, if required a credit for future use. If your order was paid with a coupon or Gift Card, the coupon or Gift Card will be credited before issuing another credit.
  • No Returns will be accepted once an alteration has been completed.
  • Include your original order number as reference to ensure no delays in processing your return.

If you have any questions regarding your return, please contact the ADMINISTRATION.

ABANDONED GARMENTS AT SHOWROOMS

In the event that garments and/or orders are not collected from any of our Showrooms within 60 days after you’re initially notified via email or phone, CARBONELLA SUITS reserves the right to dispose of it/them in its sole discretion and shall not be held liable for any loss or damage that you may suffer in such an event. Our Showrooms will attempt to contact you at least 3 times during such 60-day timeframe to avoid such scenario.

FINAL PROVISIONS

The present Terms and Conditions may be modified, amended and/or substituted anytime by CARBONELLA SUITS at its sole discretion, with or without prior notice. For this reason, we encourage you to review these Terms whenever you visit any of the CARBONELLA SUITS Stores. Your use of CARBONELLASUITS.be, as well as any transaction made at any of our Showrooms, will signify your agreement to these Terms. The most recent Terms posted on CARBONELLASUITS.be are available at any of our Showrooms and will be binding on you and CARBONELLA SUITS.

You agree to hold harmless and indemnify CARBONELA SUITS, its agents and representatives against any and all liability, damages or causes of action (however named or described with respect to or arising out of either: (1) your transactions with CARBONELLA SUITS; (2) your use of any CARBONELLA SUITS Stores; or (3) your breach of any representation, warranty, or other provision of these Terms.

You hereby release, waive and discharge any and all claims of damage, loss or causes of action which you or any of your representatives, heirs, next of kin or assignees may have or which may hereinafter accrue to such persons against CARBONELLA SUITS, its agents and representatives as a result of your transactions with CARBONELLA SUITS.

These Terms shall be construed in accordance with all applicable federal, provincial and municipal laws and regulations of CARBONELLA SUITS province or state of incorporation, respectively, and the federal laws applicable therein, without regard to any conflict of law provisions. Any dispute arising under these Terms shall be resolved exclusively in the province, of East Flanders, Ghent – Belgium. The waiver of any provision of these Terms by CARBONELLA SUITS shall not be considered a waiver of any other provision or of CARBONELLA SUITS right to require strict observance of each of the terms herein. If any provision under these Terms is considered void, null or illegal for any reason by a relevant authority, such provision must be adjusted just enough to correct such nullity or illegality and shall not affect the other provisions hereof.

Terms & Conditions published: September 25th, 2017

Terms & Conditions last update: September 25th, 2017